Customer Services

Our promise to you is that you can leave it with us.

We’re here to help

0330 333 4441

Customer Care

Available 7 days a week. If you’re calling about an order, please have your order number to hand.

Monday – Friday: 8am – 10pm
Saturday: 8am – 12noon
Sunday: 8am – 10pm


This is a 24/7 call minder. Orders will only be processed between 8am and 10pm, Sunday to Friday, for next day delivery but pre-orders can be left.

3 ways to place an order

Great customer service is at the heart of our business. Our Customer Excellence team are here to make your ordering process quick and easy.

1. By Phone

If you would like to place your order over the phone then please contact out Customer Excellence Team on 0330 333 4441 (Ext 1) who will be happy to help. Orders will only be processed between 8am-10pm, Sunday – Friday, for next day delivery.

2. Pre-Order by Phone

You can leave your pre-order information outside of our working hours on 0330 333 4441 (Ext 1). This is a 24/7 call minder service, our Customer Service Excellence Team will then process your order and send you confirmation of delivery.

3. Order Online

Placing your order online is fast and very straight forward and you can do it at a time that suits you. To begin you will need an online account. Once you are set up for online ordering, you will be able to access your account and start adding items to your order. Our online shop provides you with access to thousands of specially selected products along with the ability to view stock availability.

What can we help you with?

We will do whatever it takes to ensure that you can deliver an amazing food experience to your customers. Below are a range of questions we’re frequently asked with some helpful tips and answers.

What are the ordering deadlines for Next Day Delivery?

For the majority of products you must order by 10pm for next day delivery.

Freshly Prepared Vegetables

3pm for next day delivery


6pm for next day delivery

Fresh Bread

12 noon for next day delivery
12 noon Friday for Monday delivery

Is there a minimum order for deliveries?

Yes. In order to maintain your account and secure your deliveries with us you will need a minimum order value of £30 per delivery and £1000 per month spend.

Can I change or cancel an order once it has been placed?

Yes you can. Call our Customer Excellence team and they will be able to discuss your options. Don’t panic, we are here to help!

How do I become a customer?

Our passion is to help you deliver an amazing food experience, just like we have for our existing customers. If you would like to become a customer then follow our 3 simple steps.

1. Complete our online form

Simply visit our ‘Become a Customer’ page and complete our online form.

2. Set up your account

Once you submit your details. Your Account Manager will contact you to discuss your requirements and will submit your account registration to our New Accounts Team. Your account will be activated within 48 hours and a member of our New Accounts Team will contact you with your unique account number and a reminder on how to place an order.

3. Place an order!

Once your account is set up you can either shop with us online or through our Customer Excellence team.

Where can I get nutritional and allergen information?

Please call our Customer Excellence team and they will put you through to our technical department who can provide you with the nutritional and allergen information for the products you require.

How do I order ‘non stock’ items?

You can order ‘non stock’ items in exactly the same way you would items we frequently hold.

However, we ask that a minimum of 48hours notice is required to avoid any issues.

How do I change my delivery address?

If you wish to change your delivery address please ensure that you inform us by calling our Customer Excellence Team by 11am the day before you require delivery.

Get in touch

How can we help? Simply fill in the form below and we’ll contact you as soon as we can

Bishop Sutton HQ

Hillside Farm,
Sutton Wick,
Bishop Sutton,
Bristol BS39 5XR

Bristol Warehouse

Unit 5 & 6,
Marketside Industrial Site,
Albert Rd,
Bristol BS2 0XS

Find your dedicated Area Manager

Select your area on the map below to reveal your Area Manager and their contact details.

Dominic Lewis

South, Mid and West Wales. Includes; Tenby, Carmarthen, Builth Wells, Leominster, Brecon, Abergavenny, Newport, Cardiff and Swansea.

0330 333 441 |

Austin Stephens

Wye Valley, Malverns and Worcestershire. Includes; Hereford, Ross-on-Wye, Lydney and Chepstow.

0330 333 441 |

James Dunkerton

Mid Wiltshire, Cotswolds and Oxfordshire. Includes; Royal Leamington Spa, Banbury, Moreton-in-Marsh, Oxford, Marlow, Henley, ReadingDicot, Malmesbury, Stroud and Cheltenham.

0330 333 441 |

Steve Baker

Mid Wiltshire, West London, Surrey, South Downs, New Forest and South Coast. Includes; Swindon, Basingstoke, Windsor, Richmond, Guildford, Crawley, Portsmouth, Southampton, Bournemouth, Andover, Winchester and Marlborough.

0330 333 441 |

Austin Stephens

Bath&NE Somerset and Wiltshire. Includes; Bath, Chippenham, Devizes, Amesbury, Salisbury, Warminster, Trowbridge and Frome.

0330 333 441 |

Simon Harvey

Bristol and North Somerset. Includes; Bristol and surrounding area, Nailsea.

0330 333 441 |

Steve Yard

Somerset, West and South Wiltshire. Includes; Radstock, Shepton Mallet, Shaftesbury, Sturminster, Wincanton, Somerton, Glastonbury and Wells.

0330 333 441 |

James David

North Somerset and Quantocks. Includes; Chew Magna, Weston, Bridgewater, Taunton, Dulverton, Porlock and Burnham.

0330 333 441 |

Andy Moore

South Somerset, Dorset and Devon. Includes; Yeovil, Dorchester, Weymouth, Lyme Regis, Exeter, Plymouth, Okehampton, Bideford, Barnstaple and Tiverton.

0330 333 441 |

Craig Tamblyn

West Midlands. Includes; Birmingham, Coventry, Worcester.

07718 490287 |